Privacy Policy

Last updated: 22 Aug 2025

This Privacy Policy explains how delayrepaycalc.co.uk (“we”, “our”, “us”) collects, uses, and protects information when you use our website (the “Service”).

1. Information We Collect

We do not collect personal identifiers such as names, email addresses, or payment details.

The only information you provide directly in the calculator is:

• Ticket price you enter
• Ticket type (e.g., single, return, season)
• Delay length band (e.g., 15–29 minutes)
• Operator selected

When you click through to make a claim, we record a non-personal click event:

• Selected operator code
• Destination claim URL

We query Supabase for operator data to power the calculator; this does not identify you.

2. How We Use Information

• Provide delay compensation estimates
• Improve the calculator and operator coverage
• Measure outbound clicks to operator claim pages

We do not sell or rent your information.

3. Sharing

We may share limited data with service providers strictly to operate and secure the Service (e.g., hosting, analytics). We may disclose information if required by law.

4. Cookies & Analytics

We may use essential cookies and privacy-respecting analytics to understand usage and improve performance. See our Cookie Policy for details.

5. Data Security

We use reasonable technical and organizational measures to protect data. No method is 100% secure, but the Service purposefully avoids collecting personal identifiers, reducing risk.

6. Data Retention

Non-personal usage and click data may be retained for as long as needed to operate the Service and for legitimate business purposes (e.g., troubleshooting, analytics).

7. Your Rights

If you have questions about how we handle data, contact us at contact.delayrepaycalc@gmail.com.

8. Changes

We may update this Policy. Changes will be posted here with a new “Last updated” date.