Delay Repay bands and amounts
Delay Repay compensation is based on how late you arrive at your destination. Bands and thresholds vary by operator and ticket type.
Typical Delay Repay bands
| Delay to destination | Typical refund | Notes |
|---|---|---|
| 15+ minutes | Often partial refund | Some operators start at 15 minutes |
| 30+ minutes | Often higher partial refund | Common threshold |
| 60+ minutes | Often 100% of a single fare | Varies by scheme |
| 120+ minutes | May be 100%+ or additional compensation | Only on some schemes |
Exact thresholds and percentages depend on the operator’s Delay Repay scheme and your ticket. Use the calculator and check your operator’s page before claiming.
How Delay Repay amounts are worked out
- Based on arrival delay at destination.
- Calculated against the affected single fare.
- For returns, often treated as two singles.
- Season tickets may use per-journey value.
- Keep tickets, receipts, and screenshots as evidence.
Example: Avanti Delay Repay amounts
Avanti journeys generally follow standard bands, but the exact percentages can differ by scheme. For the latest guidance on Avanti Delay Repay amounts, use the Avanti Delay Repay page and the Delay Repay calculator.
- Return tickets are often treated as two singles.
- Your arrival delay at destination sets the band.
- Keep ticket proof and journey screenshots.
How long you have to claim
Claim deadlines vary by operator, so acting quickly helps. See the claim time limits guide before you submit.