Operators — which rules apply
We flag whether each operator follows the standard Delay Repay bands or whether different rules apply. Use the calculator for a personalised estimate; this page doesn’t go into the details.
Avanti West Coast
Uses the common banded percentages.
Standard Delay RepayClaim pagec2c
Uses the common banded percentages.
Standard Delay RepayClaim pageCaledonian Sleeper
Uses the common banded percentages.
Standard Delay RepayClaim pageChiltern Railways
This operator’s policy differs from the common bands.
Different rules applyClaim pageCrossCountry
This operator’s policy differs from the common bands.
Different rules applyClaim pageEast Midlands Railway
Uses the common banded percentages.
Standard Delay RepayClaim pageElizabeth line
This operator doesn’t use the standard Delay Repay scheme.
No Delay RepayClaim pageGatwick Express
Uses the common banded percentages.
Standard Delay RepayClaim pageGrand Central
This operator’s policy differs from the common bands.
Different rules applyClaim pageGreat Northern
Uses the common banded percentages.
Standard Delay RepayClaim pageGreat Western Railway
Uses the common banded percentages.
Standard Delay RepayClaim pageGreater Anglia
Uses the common banded percentages.
Standard Delay RepayClaim pageHeathrow Express
This operator doesn’t use the standard Delay Repay scheme.
No Delay RepayClaim pageHull Trains
This operator’s policy differs from the common bands.
Different rules applyClaim pageIsland Line
Uses the common banded percentages.
Standard Delay RepayClaim pageLondon North Eastern Railway
This operator’s policy differs from the common bands.
Different rules applyClaim pageLondon Northwestern Railway
Uses the common banded percentages.
Standard Delay RepayClaim pageLondon Overground
This operator doesn’t use the standard Delay Repay scheme.
No Delay RepayClaim pageLumo
Uses the common banded percentages.
Standard Delay RepayClaim pageMerseyrail
This operator’s policy differs from the common bands.
Different rules applyClaim pageNorthern
Uses the common banded percentages.
Standard Delay RepayClaim pageScotRail
This operator’s policy differs from the common bands.
Different rules applyClaim pageSouth Western Railway
Uses the common banded percentages.
Standard Delay RepayClaim pageSoutheastern
Uses the common banded percentages.
Standard Delay RepayClaim pageSouthern
Uses the common banded percentages.
Standard Delay RepayClaim pageStansted Express
Uses the common banded percentages.
Standard Delay RepayClaim pageThameslink
Uses the common banded percentages.
Standard Delay RepayClaim pageTransPennine Express
Uses the common banded percentages.
Standard Delay RepayClaim pageTransport for Wales Rail
Uses the common banded percentages.
Standard Delay RepayClaim pageWest Midlands Railway
Uses the common banded percentages.
Standard Delay RepayClaim page
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