Operators — which rules apply

We flag whether each operator follows the standard Delay Repay bands or whether different rules apply. Use the calculator for a personalised estimate; this page doesn’t go into the details.

Operator	Status	Guides & real operator claim pages
Avanti West Coast Uses the common banded percentages.	Standard Delay Repay	Operator guide Claim page
c2c Uses the common banded percentages.	Standard Delay Repay	Claim page
Caledonian Sleeper Uses the common banded percentages.	Standard Delay Repay	Claim page
Chiltern Railways This operator’s policy differs from the common bands.	Different rules apply	Claim page
CrossCountry This operator’s policy differs from the common bands.	Different rules apply	Claim page
East Midlands Railway Uses the common banded percentages.	Standard Delay Repay	Claim page
Elizabeth line This operator doesn’t use the standard Delay Repay scheme.	No Delay Repay	Claim page
Gatwick Express Uses the common banded percentages.	Standard Delay Repay	Claim page
Grand Central This operator’s policy differs from the common bands.	Different rules apply	Claim page
Great Northern Uses the common banded percentages.	Standard Delay Repay	Claim page
Great Western Railway Uses the common banded percentages.	Standard Delay Repay	Operator guide Claim page
Greater Anglia Uses the common banded percentages.	Standard Delay Repay	Claim page
Heathrow Express This operator doesn’t use the standard Delay Repay scheme.	No Delay Repay	Claim page
Hull Trains This operator’s policy differs from the common bands.	Different rules apply	Claim page
Island Line Uses the common banded percentages.	Standard Delay Repay	Claim page
London North Eastern Railway This operator’s policy differs from the common bands.	Different rules apply	Operator guide Claim page
London Northwestern Railway Uses the common banded percentages.	Standard Delay Repay	Claim page
London Overground This operator doesn’t use the standard Delay Repay scheme.	No Delay Repay	Claim page
Lumo Uses the common banded percentages.	Standard Delay Repay	Claim page
Merseyrail This operator’s policy differs from the common bands.	Different rules apply	Claim page
Northern Uses the common banded percentages.	Standard Delay Repay	Operator guide Claim page
ScotRail This operator’s policy differs from the common bands.	Different rules apply	Claim page
South Western Railway Uses the common banded percentages.	Standard Delay Repay	Claim page
Southeastern Uses the common banded percentages.	Standard Delay Repay	Claim page
Southern Uses the common banded percentages.	Standard Delay Repay	Operator guide Claim page
Stansted Express Uses the common banded percentages.	Standard Delay Repay	Claim page
Thameslink Uses the common banded percentages.	Standard Delay Repay	Claim page
TransPennine Express Uses the common banded percentages.	Standard Delay Repay	Claim page
Transport for Wales Rail Uses the common banded percentages.	Standard Delay Repay	Claim page
West Midlands Railway Uses the common banded percentages.	Standard Delay Repay	Claim page

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