Operators — which rules apply

We flag whether each operator follows the standard Delay Repay bands or whether different rules apply. Use the calculator for a personalised estimate; this page doesn’t go into the details.

  • Avanti West Coast

    Uses the common banded percentages.

    Standard Delay RepayClaim page
  • c2c

    Uses the common banded percentages.

    Standard Delay RepayClaim page
  • Caledonian Sleeper

    Uses the common banded percentages.

    Standard Delay RepayClaim page
  • Chiltern Railways

    This operator’s policy differs from the common bands.

    Different rules applyClaim page
  • CrossCountry

    This operator’s policy differs from the common bands.

    Different rules applyClaim page
  • East Midlands Railway

    Uses the common banded percentages.

    Standard Delay RepayClaim page
  • Elizabeth line

    This operator doesn’t use the standard Delay Repay scheme.

    No Delay RepayClaim page
  • Gatwick Express

    Uses the common banded percentages.

    Standard Delay RepayClaim page
  • Grand Central

    This operator’s policy differs from the common bands.

    Different rules applyClaim page
  • Great Northern

    Uses the common banded percentages.

    Standard Delay RepayClaim page
  • Great Western Railway

    Uses the common banded percentages.

    Standard Delay RepayClaim page
  • Greater Anglia

    Uses the common banded percentages.

    Standard Delay RepayClaim page
  • Heathrow Express

    This operator doesn’t use the standard Delay Repay scheme.

    No Delay RepayClaim page
  • Hull Trains

    This operator’s policy differs from the common bands.

    Different rules applyClaim page
  • Island Line

    Uses the common banded percentages.

    Standard Delay RepayClaim page
  • London North Eastern Railway

    This operator’s policy differs from the common bands.

    Different rules applyClaim page
  • London Northwestern Railway

    Uses the common banded percentages.

    Standard Delay RepayClaim page
  • London Overground

    This operator doesn’t use the standard Delay Repay scheme.

    No Delay RepayClaim page
  • Lumo

    Uses the common banded percentages.

    Standard Delay RepayClaim page
  • Merseyrail

    This operator’s policy differs from the common bands.

    Different rules applyClaim page
  • Northern

    Uses the common banded percentages.

    Standard Delay RepayClaim page
  • ScotRail

    This operator’s policy differs from the common bands.

    Different rules applyClaim page
  • South Western Railway

    Uses the common banded percentages.

    Standard Delay RepayClaim page
  • Southeastern

    Uses the common banded percentages.

    Standard Delay RepayClaim page
  • Southern

    Uses the common banded percentages.

    Standard Delay RepayClaim page
  • Stansted Express

    Uses the common banded percentages.

    Standard Delay RepayClaim page
  • Thameslink

    Uses the common banded percentages.

    Standard Delay RepayClaim page
  • TransPennine Express

    Uses the common banded percentages.

    Standard Delay RepayClaim page
  • Transport for Wales Rail

    Uses the common banded percentages.

    Standard Delay RepayClaim page
  • West Midlands Railway

    Uses the common banded percentages.

    Standard Delay RepayClaim page

Want an estimate? Open the calculator.

Policies change. If something looks wrong, email contact.delayrepaycalc@gmail.com.