Updated for 2026
How is Delay Repay calculated?
Delay Repay is the UK rail scheme that pays compensation when trains arrive late or are cancelled. This page focuses on how Delay Repay is calculated and points you to the right train operators for scheme details.
Here’s the calculation logic most people need before submitting a claim.
- Delay is measured at your destination arrival time.
- Compare scheduled vs actual arrival time.
- Compensation is usually based on the affected single fare.
- Returns are often treated as two singles (half fare).
- Ticket type and operator scheme can change thresholds.
- Season tickets may use a per-journey value.
Use the calculator: Delay Repay calculator
Quick summary
- Most operators pay from 15 minutes late; longer delays pay higher percentages.
- Measure the delay at your final destination if you missed a connection.
- Keep tickets, booking proof, and a note of actual arrival time.
- Use the calculator for instant estimates and links to official claim forms.
Worked example (simple)
A £30 single delayed 35 minutes hits the 30–59 band, so compensation is based on the £30 fare. For a £60 return, the delayed leg is often treated as a £30 single before the band applies. Exact amounts depend on your operator’s scheme and ticket.
Typical Delay Repay thresholds
| Delay band | Usual payout | Notes |
|---|---|---|
| 15–29 minutes | Often 25% of single fare | Some operators start at 30 minutes. |
| 30–59 minutes | Often 50% of single fare | Advance tickets usually included. |
| 60–119 minutes | Often 100% of single fare | Returns typically split into each direction. |
| 120+ minutes | Often 100%+, sometimes vouchers at higher rates | Check operator pages for enhanced offers. |
Exact thresholds and payout methods vary by operator; see Delay Repay bands and amounts.
Missed connections and re-routes
If a late first leg makes you miss a train, the delay is usually calculated at your final destination. Include planned and actual times for every leg, any acceptance onto other operators, and who advised the change.
Season tickets and Flexi products
Season, flexi, and carnet tickets are converted to a per-journey value before applying the delay band. Operators use industry formulas (weekly, monthly, annual) and may round differently.
For Flexi Season tickets, keep the specific tap-in or activation records; these prove which days were used and avoid disputes over which journey the delay applies to.
What you need to submit a claim
- Ticket or booking confirmation (paper, barcode, or e-ticket reference).
- Actual arrival time compared with the timetable or replacement timetable.
- Evidence such as departure board photos, journey planner screenshots, or email/text alerts.
- Bank details if you want cash; select voucher options if preferred.
- Short explanation of what happened, including staff advice if you changed trains.
When you can’t claim
Common exclusions where compensation may be refused:
Always check the operator’s terms and claim time limitsbefore submitting.
Most common questions
Most operators apply the percentage to the fare you paid for the affected leg. For returns they often treat each direction as half the return fare unless the rules say otherwise.
Yes. Delay Repay is based on the delay to your arrival time compared with the timetable, even if you were carried to your destination on a later service.
Operators usually measure the delay at your final destination on a through itinerary. Include planned and actual times for every leg so the final delay is clear.
Generally yes if the train you booked was delayed or cancelled. If you were told to board another service, explain that in the claim so it is treated as valid travel.
If you were advised not to travel or a cancellation prevented completion, you can normally claim a refund or compensation. Say where you stopped and why.
Claim from the operator that caused the delay to the journey, not the retailer. If multiple operators were involved, use the one responsible for the disruption.
Yes, replacement buses count as part of the journey. Use the scheduled times provided and record the actual arrival so the delay can be measured.
Cash or bank transfer gives you money back; vouchers or e-vouchers may lock you to future travel and sometimes exceed 100% for longer delays depending on the operator.
Many operators require claims within 28 days, some allow longer. Submit as soon as possible and keep proof of submission.
Keep your ticket or booking confirmation and note actual arrival time. Screenshots of live boards, emails, or staff advice help if timings are disputed.