Use our Delay Repay Calculator to understand how much you could claim back from the relevant rail company for a train delay.
Enter ticket price, type, operator, and delay. We’ll estimate compensation and take you to the correct claim form
Not sure about your operator’s rules? See which operators use standard vs different rules.
What you might be able to claim:
Important! Estimates only. Final payout is determined by your operator. Season tickets are converted to a per-journey value.
How Delay Repay works (UK, 2025)
Delay Repay is a compensation scheme run by most UK train operating companies. If your train is delayed beyond a published threshold (often from 15 minutes), you can claim a percentage of your ticket price back. Thresholds and payout bands vary by operator and by ticket type, which is why this calculator asks for operator, ticket details, and the delay length.
This tool gives you an indicative payout based on the information you provide. We keep operator rules up to date and link you straight to the official claim pages so you can submit your evidence quickly. Remember: only the train company can approve the final amount after reviewing your claim.
How the estimator works
Enter your ticket price, choose the ticket type, pick your operator, and select the delay band that matches your journey. The estimator calculates an indicative refund percentage for that band. If your operator has a unique rule (for example, different percentages for returns or special treatment of flexi season tickets), we apply that rule automatically.
For season products (weekly, monthly, annual, flexi), we derive a per-journey value first and then apply the compensation percentage to that figure. This avoids over- or under-estimating compared to single-journey tickets.
Assumptions & limitations
- Evidence matters: Operators typically require proof of travel and delay (ticket/receipt, photos, or booking confirmation). Without evidence, claims are usually rejected.
- Different thresholds: Some operators pay from 15 minutes; a few use different bands or handle cancellations/missed connections differently. We reflect known overrides where available.
- Special fares: Promotional fares, railcards, split tickets, or goodwill gestures may be treated differently and can produce outcomes that differ from the estimate.
- Final decision: Your operator makes the final call. Consider this tool a guide, not a guarantee.
Worked example
You bought a single ticket for £42.50. Your train arrived 38 minutes late. Your operator’s policy for the 30–59 minutes band is 50% of the ticket value.
Estimated compensation: £42.50 × 50% = £21.25.
If you had a monthly season instead, we first convert the monthly cost to a per-journey value, then apply the same percentage. The estimator does this conversion automatically; you don’t need to change the percentage yourself.
Practical tips to maximise approval odds
- Record the actual arrival time: snap a photo of the platform board or keep a GPS timeline.
- Submit fast: many operators set a claim window (e.g., 28 days). Don’t wait.
- One journey, one claim: Avoid bundling unrelated trips into a single submission.
- Be consistent: Names, dates, and ticket references should match across all documents.
- Keep it simple: Use the operator’s official form (linked from the button above) and attach only relevant files.
What happens next?
When you click Claim with [Operator], you’ll be taken to the official claim page. Most forms take 5–10 minutes if you have your evidence ready. Operators typically respond by email and pay via bank transfer, card refund, or vouchers depending on policy.
This site is independent and unaffiliated with UK train operating companies. The estimator is provided for guidance only.
Delay Repay — Frequently Asked Questions
When can I claim Delay Repay?
Most UK operators pay from 15 minutes of delay, with higher bands at 30–59, 60–119 and 120+ minutes. Some have bespoke rules. Always check your operator’s policy on the claim page.
What evidence do I need?
Keep your ticket or receipt and proof of the actual arrival time (photo of the departure board, email from the operator, or app timeline). Many forms ask for uploads.
How are season tickets handled?
We convert the season ticket price to a per-journey equivalent using standard industry conventions, then apply the operator’s percentage for the delay band.
What if I missed a connection?
If journeys were on one itinerary and the delay caused a missed connection, most operators assess the delay to your final destination. Provide the full itinerary in your claim.
Can I claim for split tickets or railcards?
Usually yes, but payouts are based on the affected fare(s). Include details of all tickets and any railcard used so the operator can verify the price paid.
How long do I have to claim?
Many operators set a window (often around 28 days), though some allow longer. Submit as soon as possible for the best outcome.
Is a cancellation treated the same as a delay?
It depends. You may be entitled to a refund or a Delay Repay payment depending on when you were told and whether you travelled. The claim form explains the operator’s approach.
How long does payment take and how is it paid?
Most operators respond within a couple of weeks and pay by bank transfer, card refund, vouchers, or points depending on policy.