Independent UK guide
Delay Repay Calculator
Check how much Delay Repay you might receive for a delayed or cancelled UK rail journey. The calculator uses published operator policies and converts season tickets to a per-journey value so you can claim with confidence.
What this page is for
Delay Repay is a consumer compensation scheme. This site keeps the calculator front and centre, but also provides plain-English guidance on the process, evidence, and time limits so you can submit a complete claim to your train operator.
- Fast estimate in pounds, before you visit the operator claim form
- Operator differences highlighted so you know when rules change
- Links to deeper guides on season tickets, missed connections, and cancellations
Guidance only. Final decisions rest with the operator after they review your evidence.
Estimate your Delay Repay
Enter the ticket price, ticket type, operator, and delay length. The estimator applies the operator’s published percentages. For season products we convert to a per-journey figure before applying the band.
What you might be able to claim:
Important! Estimates only. Final payout is determined by your operator. Season tickets are converted to a per-journey value.
Results are indicative only. Your train operator confirms eligibility and the final payment.
How Delay Repay works
Quick overview before you claim. Full details are in the dedicated guide.
Read the full Delay Repay guideStep 1
Check your eligibility
Most operators pay from 15 minutes of delay. Confirm your operator participates and whether they have any exclusions for your ticket type.
Step 2
Gather evidence
Keep your ticket or booking confirmation and note the actual arrival time. Photos of station boards or app notifications are useful.
Step 3
Use the calculator
Select operator, ticket, and delay band to see the indicative payout in pounds. We highlight when an operator uses different bands.
Step 4
Submit the claim
Follow the link to the official operator form. Upload evidence, check the time limit, and keep a copy of your submission for reference.
Who can claim and common scenarios
Delay Repay covers most ticket types when the train is delayed or cancelled. These guides explain the nuances.
Season tickets
Weekly, monthly, annual, and flexi products converted to per-journey estimates.
Cancelled trains
What happens when the service never runs or you are advised not to travel.
Missed connections
How delay is measured to the final destination and what evidence to include.
Claim time limits
Typical submission windows and what to do if you are close to the deadline.
Operator coverage
Rules are set by each train company. Start with these major operators or browse the full list.
Avanti West Coast
Long-distance West Coast services.
Great Western Railway
Intercity and regional routes in the West and Wales.
LNER
East Coast Main Line services.
Northern
Local and regional services across the North.
Southern
Commuter and airport services in the South East.
All operator guidance
Understand how policies differ before you submit.
Delay Repay — Frequently Asked Questions
When can I claim Delay Repay?
Most UK train operators accept Delay Repay claims from 15 minutes of delay with higher compensation bands at 30–59, 60–119, and 120+ minutes. A few have bespoke thresholds or extra checks, so always read the operator guidance linked from the calculator before submitting your claim.
What evidence do I need?
Operators typically ask for the ticket or booking confirmation and evidence of the actual arrival time such as a photo of the departure board, an email or app notification, or a journey history screenshot. Clear evidence helps avoid back-and-forth and reduces the chance of rejection.
How are season tickets handled?
Season tickets are converted to a per-journey value using standard industry conventions before the delay percentage is applied. This keeps outcomes comparable to single or return tickets and avoids overstating claims for frequent travellers.
What if I missed a connection?
If your journeys were on a single itinerary and a delay caused you to miss a connection, most operators measure the delay to your final destination rather than the first late train. Include the full itinerary and timings so the operator can assess the claim in context.
Can I claim for split tickets or railcards?
Split tickets and railcard discounts are usually eligible, but compensation is calculated on the affected fare or fares you actually purchased. Provide each ticket reference and note any railcard used so the operator can verify the amounts paid.
How long do I have to claim?
Many operators set a time limit, often around 28 days from the date of travel, while some allow longer windows. Submitting the claim promptly with the right evidence gives the best chance of approval.
Is a cancellation treated the same as a delay?
A cancellation can lead to either a refund or a Delay Repay payment depending on when you were notified and whether you travelled. Operators set out their approach in the claim form and may ask whether you boarded an alternative service.
How long does payment take and how is it paid?
Most operators aim to respond within a couple of weeks. Payments are typically made by bank transfer, card refund, vouchers, or loyalty points depending on the operator’s policy and your choice during the claim.